Case Study: MTRL - Redesigning Success Through Team Unity and Adaptation

Introduction: MTRL, a distinguished design company specializing in bespoke office solutions, faced unprecedented challenges during the COVID-19 pandemic. With the widespread shift to remote work, their corporate clients’ demand for office solutions plummeted. To navigate these turbulent waters, President Ramsey undertook the task of rallying his team around a comprehensive vision. This case study illustrates how a 3-day workshop, emphasizing emotional intelligence and a united vision, enabled MTRL to not only weather the storm but also achieve unprecedented success.

Client Profile:

  • Company: MTRL (Pseudonym)
  • Industry: Office Design and Solutions
  • Key Stakeholder: Ramsey (President)
  • Challenges: Adapting to the new remote work environment, addressing employee fears, establishing a cohesive company vision, and regaining market stability.


The Transformation:

  1. Uniting Under a Common Vision:
  • MTRL initiated a 3-day workshop, gathering all employees to redefine their purpose and future direction. This collective vision was aimed at transforming the company’s approach to office design in a post-pandemic world.
  1. Harnessing Emotional Intelligence:
  • The workshop’s centerpiece was emotional intelligence. Through various exercises and discussions, employees developed a deeper understanding of each other’s concerns and fears, building empathy and trust within the team.
  1. Identifying Individual Focus Areas:
  • Emotional intelligence revealed targeted areas of improvement for each team member. They addressed their individual fears and uncertainties, allowing them to regain confidence and focus on contributing to the company’s success.
  1. Agile Adaptation:
  • MTRL recognized the importance of adapting to the new work environment. They diversified their services, including home office solutions, digital workspace design, and flexible office designs that catered to the evolving needs of their clients.


Results Achieved:

  1. Strengthened Team Unity:
  • The emphasis on emotional intelligence and shared vision resulted in a stronger, more united team that felt a collective sense of purpose.
  1. Enhanced Focus and Creativity:
  • Employees addressing their fears and uncertainties led to a more creative and focused workforce, allowing MTRL to provide bespoke office solutions that met their clients’ evolving needs.
  1. Profit Margin Growth:
  • The agility in adapting to the new work environment allowed MTRL to increase their profit margin by offering in-demand services for remote work solutions.
  1. Record-Breaking Success:
  • Through collective effort, emotional intelligence, and adaptation, MTRL achieved its most profitable year ever, defying the challenges posed by the pandemic.



MTRL’s journey showcases the transformative power of emotional intelligence, shared vision, and adaptability. By galvanizing their team and focusing on understanding and addressing employee fears, the company not only survived but thrived in the midst of economic uncertainty. Their unwavering commitment to innovation and dedication to evolving their business led to record-breaking success, reaffirming MTRL’s status as an industry leader in bespoke office solutions, even in a rapidly changing world. This case study serves as an inspiring example for businesses seeking to navigate challenging circumstances through unity, vision, and emotional intelligence

more insights:

Zuniga Dental

Introduction: In the world of dentistry, exceptional patient care extends beyond clinical expertise. A dental practice recently undertook the mission to cultivate emotional intelligence among its team members, guided by the belief that understanding and empathizing with colleagues’ emotions can profoundly impact office dynamics. This case study illustrates their journey towards achieving this goal.

Read more >

Rogue Valley Dental

Case Study: Elevating Staff Communication and Satisfaction in a Dental Office Introduction: In the challenging and fast-paced environment of a dental office, the need for

Read more >